IT Support Specialist
Help users resolve hardware, software and account issues.
- Windows and macOS
- Microsoft 365
- Troubleshooting
- Ticketing tools
- Customer service
Good first step: CompTIA A+ or hands-on help-desk experience
Your career guide
In-demand career opportunities in IT
A practical overview of common technology roles, the skills employers look for, and where to start.
Popular IT roles
Role names and requirements vary by employer. Use this as a starting point, not a guarantee of any job or salary.
Software Developer
Design, build and maintain web and business applications.
- JavaScript / TypeScript
- Python, Java or C#
- SQL
- Git
- APIs
Good first step: Build portfolio projects and complete a relevant diploma or degree program, or bootcamp training
Cloud / Systems Administrator
Keep servers, cloud services and identity systems secure and running.
- Azure or AWS
- Active Directory / Entra ID
- Networking
- Scripting
- Backup and recovery
Good first step: Start with AZ-900, AWS Cloud Practitioner or an equivalent certification, then pursue an administrator-level credential
Cybersecurity Analyst
Monitor, detect and respond to threats and help reduce organizational risk.
- Security fundamentals
- SIEM and logging
- Vulnerability management
- Incident response
- Risk awareness
Good first step: Consider CompTIA Security+ and gain help-desk or systems administration experience
Data / Business Analyst
Turn data and requirements into decisions, reports and better processes.
- SQL
- Excel and Power BI
- Requirements gathering
- Data visualization
- Communication
Good first step: Build a portfolio of dashboards and analysis projects
QA / Test Analyst
Make sure software works as intended before it reaches users.
- Test planning
- Manual and automated testing
- Bug reporting
- API testing
- Attention to detail
Good first step: Earn an ISTQB Foundation Level certification and practice testing real applications
How we help
From first conversation to first interview
- 01
Share your background
Tell us about your experience, education and the kind of role you want.
- 02
Get a realistic roadmap
We outline the skills, certifications and projects that fit your goal and timeline.
- 03
Prepare to be hired
Improve your résumé, LinkedIn and interview readiness.
- 04
Connect with opportunities
Where there is a match, we may introduce you to employers we work with.